Plant availability, efficiency and safety are critical to your business, so it’s important to have a partner you can rely on. Endress+Hauser has a team of skilled service engineers, based throughout England, Scotland and Wales, who can repair and maintain your measurement instrumentation. We offer a range of services including commissioning, calibration and other maintenance tasks; advice on inventory and obsolescence; and support to maximise plant performance and availability.
Support from the experts – wherever you are
We deliberately base our engineers at strategic locations around the UK so they are available to meet our customers’ needs whenever they’re required. Whether you need quick support in the event of a breakdown or you want to establish an ongoing service contract, we can help.
High standards
All Endress+Hauser engineers, whether they are directly employed staff or strategic partners known as approved service providers (ASPs), have to complete a rigorous training programme to ensure they meet our high quality standards. The training covers product ranges and technologies, calibration principles and safe working behaviours as well as service reporting and assessing risk. Refresher courses and on-the-job training ensure that their knowledge is kept up to date.
We also have engineers who specialise in, for example, gas or liquid analysis, and others who have a depth of knowledge in particular industries including oil & gas and life sciences. Using approved service providers also enables us to offer extra services that are not part of our standard portfolio, such as calibration of weighing equipment.
Find the answer online
For quick help out of hours, or to save the expense of a site visit, there’s Instrumentation Support. This encompasses an online self-help portal with a growing library of thousands of articles on instruments and applications. The answers to many common problems can be found here, at any time of the day or night. The portal is constantly being updated by Endress+Hauser experts around the world to share their knowledge and experiences. This allows you to not only solve your immediate problem but also keep your device knowledge up to date.
If you can’t find the support information you need, or you can’t fix your problem, our technical support experts can perform remote diagnostics and troubleshooting. They can even guide you through operations via live video transmission. You just have to download an app, and our engineers can help you as if they were there on site.
However you choose to access Endress+Hauser’s services, they can help you to optimise your processes in terms of reliability, safety and economic efficiency. For more information, visit https://www.smarter-decisions.co.uk/what-we-do/services/
